Mountain View Heat & Air
("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.

Information We Collect

We may collect the following types of information:

Personal Information:Name, phone number, email address, home address, payment details, project information, and appointment details.Usage Data:Information about how you interact with our website, including IP address, browser type, pages visited, and referral sources.Cookies and Tracking Technologies:We use Google Analytics and other tracking tools to analyze website performance and improve user experience.

How We Use Your Information

We use the information we collect to:

Provide HVAC services, schedule appointments, and respond to inquiries.Process payments and manage service-related transactions.Improve our website, marketing efforts, and customer experience.Send service-related updates, appointment reminders, promotions, and offers via email and text messaging.Comply with legal obligations and industry regulations.

Text Messaging & Email Communications

By providing your phone number, you consent to receive text messages related to appointments, service updates, and promotional offers. You can opt out at any time by replying
STOP
to any text message. Standard messaging rates may apply. For email communications, you can opt out by clicking the
unsubscribe
link in any marketing email.

How We Protect Your Information

We implement security measures to safeguard your personal data against unauthorized access, alteration, or disclosure. These measures include:

Encrypted payment processing to protect financial data.Secure servers and firewalls to prevent unauthorized access.Limited access to customer information, restricted to authorized personnel only.

Sharing Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers:Third-party payment processors, marketing partners, and scheduling platforms that help us operate our business.Legal Authorities:If required by law or to protect our rights and customers.

Data Retention

We retain customer data indefinitely or until a customer requests deletion or opts out of communications.

Your Rights & Choices

Update or Delete Information:You can request updates or deletion of your personal data by contacting us through our website atmountainviewheatandair.com/contact.Cookie Preferences:You can manage your cookie settings through your browser.Opt-Out of Communications:Unsubscribe from emails via the provided link or stop text messages by replyingSTOP.

Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices and encourage you to review their policies.

Compliance with Legal & Industry Regulations

We comply with all applicable laws regarding text messaging (TCPA), email communications (CAN-SPAM Act), and data protection.

Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised effective date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: 📧 mountainviewheatandair.com/contact

📞 Phone: (423) 556-8671